SAFETY IS THE NEW LUXURY
For 20 years Tangerine Salon and Spa has cared about your health and wellness. That’s why we are continuing with a few changes in our space to keep providing outstanding service for you! We have a diverse group of guests whom we care for like our family, and this group includes those who are among the most vulnerable to or concerned about COVID-19, whether due to age, compromised immune systems, their status as caregivers, or other issues. We are deeply grateful to our loyal guests who have been patient as we navigate information and study the safest protocols surrounding coronavirus. Thank you for your understanding as our salon strives to keep safety stylish in a close contact industry guided beyond local ordinances.
FAQs
Everything you need to know about our guidelines, reserving appointments, what to expect at your visit and more.
Q: How do I make a new appointment?
A: Our online booking system is open – you can make an appointment here. For the quickest service we recommend making new appointments online at tangerinesalonandspa.com or on the Pocket Salon app.
The app is available in the App Store and gives you the ability to pick the date and times that work best for you.
Our guest service center is also available: call 615-896-3302 if you prefer to make an appointment that way.
Q: What can I expect when I arrive for my appointment?
A: Upon arrival, we will take your temperature before you enter the salon. Waiting areas are now open for use, as long as social distancing measures are observed. You are, however, welcome to wait outside or in your car if you prefer.
We’ve eliminated beverage services, removed magazines, upholstered furniture and hand rituals to prevent the possible spread of germs.
Q: May I bring my children in with me during my service?
A: We know schedules are crazy these days, and we ask you to consider not bringing any extra guests with you who are not receiving a service. If it is completely unavoidable, we will work with you as best we can to find a time when there may be fewer guests in the salon.
Q: What spa services are currently being offered?
A: Currently we are offering massages, facials, waxing services and nail services. We are also offering limited makeup services for eyes and brows.
Q: How will you use technology to limit interactions?
A: Going forward, we ask our guests to download the Pocket Salon app to prepare for your appointment. Pocket Salon gives you VIP access to view, confirm, and manage your visit with us. On appointment day, check yourself in, add products to your cart, tip your provider(s) and checkout in a couple of taps. If you’re unable to download the app, we will have a greeter on-site to support you.
Q: What personal protection protocols and safety measures are you taking?
A: We’ve implemented personal protection protocols including masks, gloves and sanitized capes for every service, both in the salon and spa. We’ll have a mask available for you, should you not have one when you arrive, and kindly ask that you keep your mask on for the duration of your visit with us, with the exception of any services that require contact with the mouth area. Consideration will be given to children 2 or under. If guests have specific questions, please contact our guest Care Team and notify them in advance.
All tools, stations, chairs, seating areas and doors will be sanitized between each guest. In the salon, linens are changed after each guest and all tools and machines will be disinfected after each use. Service providers will wear masks at all times throughout your service.
Safety and sustainability are core to who we are. In addition to recycling paper, plastic, hair color containers and metals; we’ve added providing masks for our staff and guests as well as regular and thorough deep cleans to keep both staff and clients safe.
At this time, touchless greetings and goodbyes will be implemented to adhere to social distancing guidelines during your salon experience. However, air hugs and kisses are still welcome.
Q: What social distancing measures are you taking?
A: We are now operating at 75% occupancy, which reduces the number of clients in our salons at a time.
Guests are now welcome into the salon to book appointments and enquire about walk-in availability. We do still ask that you limit your party at your appointment to as few as possible so we can observe occupancy regulations. We love meeting your friends, family and children, however, will not be able to accommodate additional visitors at this time. Guests may also come in to purchase retail products, but all safety measures, including occupancy limits, will be observed.
Q: What is your cancellation policy during this time?
A: To respect the time of all of our valued guests and our service providers, Tangerine requests a 24-hour notice to cancel or reschedule salon appointments. Appointments that are cancelled completely without 24-hour notice or not shown up for will be charged in $50 fee. We understand that unavoidable issues come up and will do our best to work with you in the case of an emergency.
For 20 years we’ve been ever-evolving and committed to surviving and thriving during times of crisis. Our promise is to take every possible precaution to keep our clients and staff safe.
Have questions? Be in touch! We can’t wait to see you, it’s time to get your #TangerineStyle back!
